The primary target of EBL Agent Banking is to penetrate the unbanked areas and cater banking services to potential customers who are currently outside of the traditional banking periphery. In this regard, EBL has launched Agent Banking in November, 2018.
Through Agent Banking, EBL is now offering its exclusive banking services and prominent service excellence to the unbanked segment of the society, especially in geographically dispersed locations. With support of state of the art IT Infrastructure, efficient operational structure, sound financial strength and outstanding management capability; Eastern Bank Limited is always one step ahead to manage high value agents all over the country and extend its real time, online and distinct banking experience through its strategic agent network.
Biometric cash deposit and cash withdrawal (no Cheque / FX transaction)
Inward foreign remittance disbursement
Bill payment
Transfer of funds between accounts
Payment of salaries
Balance inquiry
Opening of Current/ Savings Accounts, FD, DPS
Collection of Debit Card and Cheque Book applications
Collection of documents in relation to accounts etc.
All Current & Savings Accounts can be opened with balance as minimum as Tk. 200
Specific FDs can be opened starting from only Tk. 10,000
Selected DPS can be opened with monthly installment starting from Tk.100 only
Optional Debit Card issuance facility
Free Internet Banking
24x7 Contact Center service
Obtain one of the highest and most attractive commission packages in the banking industry
Attain reputation from affiliation with a well-known banking organization like EBL
Achieve ownership dignity
Differentiate from other existing businesses etc.
Agent will have at least 1 (one) year old valid business license or permit
Agent must have a clean CIB & Police Verification Report
Bank related persons/ Bank officials will not be eligible to become an agent in the same bank within 1 (one) year of his/her retirement or resignation
Anyone who has ongoing agent banking contract with another bank
Defaulters with any bank or financial institution
Bankrupts
Convicted by a court of law
Under investigation for any criminal charges
Trade License (for Proprietorship Company)
Certificate of Incorporation/ Certificate of Registration, MOA, Latest X & XII From (for Limited Company)
Description of the business activities for the last one year (Business Profile)
Address and contact details of the Agent
NID & passport sized photograph of the Business Owners/ Directors
Bank Solvency Certificates
CIB Report of the Business Owners/ Directors
Police Verification Certificate of the Business Owners/ Directors
Tax Certificate and/ or TIN Certificate
Reference letter from at least two local persons with good social standing
Application for becoming an Agent of EBL
Self-declaration that the Agent is not convicted by a court or under investigation for any criminal charges or terrorist financing activities
Self-declaration that the agent is not involved into agent banking with any other banks
Any other relevant information that impacts the agent
Minimum 2 staffs from Agent for providing customer service and cash transactions
Agent should bear all construction/ renovation, furnishing and IT equipment related costs
EBL will bear all branding and Bank Representative (EBL staff) related costs.
An agent shall not :
Enter into agent banking contract with more than one bank
Make transactions using cheque
Transact in foreign currency
Charge customers directly any fee beyond banks’ prescribed fees
Carry out a transaction when there is error in the system/ transactional receipt cannot be generated
Be run or managed by a bank’s employee or its associate
Offer any type of guarantee in favor of any customer
Carry out any appraisal function e.g. grant loan
Representing the bank in any means to a third party without written consent from the bank
Offer banking services on its own accord (provide banking services on its own account similar to those provided by it under an agency contract) or offer services that the principal is not authorized to offer
Continue with the agency business when it has a criminal record or disciplinary case involving fraud, dishonesty or any other financial impropriety
Provide, render or hold itself out to be providing or rendering any financial service which is not specifically permitted in the contract
Conventional banking hour can be maintained but Agent has the freedom to extend business hours with prior approval from EBL. Transactions should remain for the whole duration of business hours.